FOH & Bar Manager – Dog Haus Chicago!

Position Description:

The Front of House (FOH) & Bar Manager(s) at Dog Haus Chicago is responsible for overseeing all customer-facing aspects of the business, ensuring a positive and efficient dining experience for the customers and the FOH teams. The FOH & Bar Manager has the opportunity to oversee multiple locations (2-4 depending on preference, experience, etc.) throughout Chicago. We are looking for 1 or 2 people that are excited about re-building our existing bar and front of house programs at multiple locations based on their own experience and knowledge of the industry. The ideal candidate has a real desire to grow and learn within our company and is excited to take on new challenges.

*We offer a competitive compensation package that is open and negotiable, depending on the candidate’s experience, skills, and the scope of responsibilities they take on in the role. We’re committed to ensuring our offer reflects the value each individual brings to our team.

Job Duties & Expectations:

• Maintains operations by preparing and enforcing policies and standard operating procedures for all FOH and Bar staff; implementing productivity, quality, and patron-service standards; determining and implementing system improvements for all FOH and Bar teams.
• Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons; provides excellent customer service and serves as the Manager on Duty to resolve customer issues.
• Recruits, interviews, hires, trains, develops, coaches, and disciplines FOH and Bar staff and leadership.
• Leads by example in all aspects and service; enforces and models the employee meal & drink policy: 1 meal per shift (employee meal includes 1 entree and 1 side or 1 non-alcoholic drink).
• Maintains safe, secure, and healthy environment by establishing, following, and enforcing FOH and Bar sanitation standards and procedures; complying with health and legal regulations; helps to maintain security systems.
• Maintains professional and technical knowledge by tracking emerging trends in the restaurant and bar industry; reviews professional publications; establishes personal networks; benchmarks state-of-the-art practices.
• Builds/Re-builds on existing bar and front of haus programs at multiple locations, with industry knowledge and enthusiasm.
• Acts as the point of contact for special events, fundraisers, catering, etc. Is present for special events (i.e. Trivia Night); Uses special events to connect with and build relationships with customers and vendors.
• Creates weekly FOH and Bar Schedule for all locations under their purview.
• Works with suppliers and vendors to take inventory and order all FOH and Bar needs.
• Regularly checks and maintains all FOH and Bar equipment to ensure everything is in working order; maintains relationships with vendors to ensure any equipment issues are dealt with effectively.
• Follows all company policy and procedures regarding dealing with cash, equipment and property
• Works weekly bartending, cashier and front of house shifts at all locations under their purview.
• All other duties assigned.

Applicant Requirements:

• Valid BASSET Certification
• Must agree to a full background check
• Must have a valid driver’s license and reliable transportation to travel throughout the city of Chicago.
• Supervisory and Bartending experience
• This position requires a commitment to maintaining a smoke-free environment. Designated smoke breaks are not offered.

Preferred (but not required) Attributes:

• Culinary experience
• Bilingual (English & Spanish)
• Valid Illinois ServSafe Certification