Responsible for consistently meeting quality and timeliness standards in the coordination of the housekeeping operations. A Dispatcher / Office Clerk must ensure he / she follows the company mission statement and values. Must maintain professional and effective relationships with the employees of both MasterCorp and serviced property.

10.00 to 12.00 per hour – depending on experience

Main Responsibilities:

QUALITY

• Develop and maintain a high standard of excellence within the staff
• Coordinate duties of housekeeping department
• Assign tasks to staff and ensure tasks are completed
• Maintain effective communication with housekeeping staff, front desk, and maintenance department
• Report maintenance issues as per company procedures
• Log and report lost and found items to Executive Housekeeper and Front Desk
• Report vacant and ready units as per company procedures
• Keep all logs timely, complete, and accurate
• Clean, organize, stock, and assist in making linen & amenity bags as directed
• Attend all training sessions and perform practical application of training
• Be knowledgeable of housekeeping procedures
• Ensure a safe working environment

TIMELINESS

• Perform duties without immediate supervision
• Willing and able to perform any and all duties related to site operation as directed
• Ensure a sense of urgency exists within housekeeping staff so that units are turned on time
• Personal timeliness, be prompt with all assignments and appointments

BUDGET

• Utilize supplies and equipment efficiently and effectively
• Perform inventory counts as directed
• Responsible for time efficiency of assigned staff

CUSTOMER SERVICE

• Assist in solving guest complaints promptly
• Cultivate and develop strong, positive customer relations
• Willing and able to assist resort guests and owners
• Knowledgeable of the resort

KEY BEHAVIORAL FACTORS:

• A passion for cleanliness
• Demonstrated motivational skills
• Strong work ethic
• Ability to train others
• Desire to help others
• Work irregular hours

Must be bilingual and must have experience.

PHYSICAL REQUIREMENTS:

• Sitting for long periods
• Ability to answer calls consistently
• Ability to use keyboard consistently
• Standing & walking
• Climbing stairs
• Twisting, bending, stooping and reaching
• Regularly lift up to 25 lbs.

ENVIRONMENTAL CONDITIONS:

• Odors or dust
• Cleaning chemicals
• Laundry chemicals

MENTAL REQUIREMENTS:

• Ability to make decisions
• Planning and scheduling capabilities
• Ability to read, write and do basic math
• Use of long term and short term memory

• The Dispatcher / Office Clerk is not limited to the above mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management.

To apply please email coleen.speas@mastercorp.com

**Bilingual fluency in Spanish and English preferred**